Contact

How Can We Help Today?

Whether you have a question about an outdoor kitchen, fire pit table, or patio furniture order, our team is ready to help.

We typically respond within 24 hours on business days
Reach Us

Choose Your Preferred Channel

Email
support@southernflameoutdoors.com
Within 24 hours
Phone
(318) 723-7558
Mon-Fri, 9 AM - 5 PM CST
Common Questions

Frequently Asked Questions

How long does shipping take?

Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like outdoor kitchens or sauna units may have specific delivery timelines noted on the product page.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your shipment. If you have not received tracking information within 3 business days, feel free to contact us by email or phone.

What is your return policy?

We offer 30-Day Returns on eligible items. Please review our Return Policy page for full details on condition requirements and how to initiate a return. Our team is happy to walk you through the process if you have questions.

Can I exchange an item for a different product?

We are happy to help facilitate exchanges within our 30-Day Returns window. Contact us with your order number and the item you would like instead, and we will guide you through the next steps. Please refer to our Return Policy for complete eligibility details.

How do I choose the right outdoor kitchen or fire pit table for my space?

Consider your patio or deck dimensions, how many guests you typically entertain, and whether you prefer built-in or freestanding options. Our product pages include detailed measurements and specifications to help you find the right fit for your outdoor living area.

What materials are your patio furniture sets made from?

Material details vary by collection and are listed on each product page. Many of our patio furniture sets feature weather-resistant frames and UV-resistant fabrics designed to hold up through sun, rain, and seasonal changes outdoors.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send a Message

Drop Us a Line

Select a topic...
Outdoor Kitchen Question
Fire Pit Table Inquiry
Patio Furniture Help
Sauna Information
Order or Shipping Status
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM CST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Responsive Support

Owned and operated by Southern Flame Outdoors, our team responds to every inquiry within one business day.

Secure Shopping

Your personal information and payment details are protected with industry-standard encryption at every step.

30-Day Returns

Shop with confidence knowing eligible items can be returned within 30 days per our Return Policy.

Free Continental Shipping

Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.